As you know back in March 2020, the surgery was forced, due to COVID-19, to put routine procedures on hold and operate a complete telephone triage first for all patients. We continue to operate in this way as advised by NHS England. Following a telephone consultation with the patient, if the clinician ( GP , Nurse , Pharmacist) feels a Face 2 Face clinical assessment is required, the patient is invited into the surgery. All our surgeries are following strict Public Health and infection control guidance.
For the safety of our patients and staff, the surgery changed the way it delivered its services and many of you will yourself have received a telephone or video consultation instead of a face to face appointment. During this initial phase the organisation also made a decision to move patient facing services from The Limes Medical Centre to protect our staff and reduce the transmission of infection to both staff and patients. I would like to thank you all for your co-operation and patience following this decision.
Whilst the pandemic has brought about many challenges within the healthcare sector, it has also unleashed amazing innovation across our services, with new ways of working, new ways of supporting patients and new ways of services working together. However, putting non-urgent procedures on hold in itself has created a backlog and has put increased pressure on GP practices, hospitals and social care.