You are here:Home/General Data Protection Regulation
General Data Protection Regulation (GDPR)
Data Protection Privacy Notice for Patients
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
Who we are, how we use your information and our Data Protection Officer
What kinds of personal information about you do we process?
What are the legal grounds for our processing of your personal information (including when we share it with others)?
What should you do if your personal information changes?
For how long your personal information is retained by us?
What are your rights under data protection laws?
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018. Calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
Protect the interests of both parties;
Help improve Practice performance and best practice;
Help protect Practice staff from abusive or nuisance calls;
Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly. ContinueLearn More
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.